PRIVACY POLICY– BOOKAPP365
Last Updated: February 11th, 2026
1. Introduction
BookApp365 (“BookApp365,” “we,” “our,” or “us”) provides scheduling, booking, communication, and payment‑management tools that help Vendors operate their businesses and allow Clients to book services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the BookApp365 Platform.
By creating an account, accessing the Platform, or using any part of our Services, you agree to this Privacy Policy.
If you do not agree, you must stop using the Platform.
2. Information We Collect
We collect information to operate the Platform, process bookings, support Vendors, and improve our Services.
2.1 Information You Provide Directly
Clients
We collect personal information that you provide directly to us, including your name, email address, phone number, booking details, messages you send to Vendors, payment information processed securely through third‑party payment processors, and any reviews or ratings you submit about your experience.
Vendors
We collect business information that Vendors provide directly to us, including the business name, contact details, service descriptions, pricing, availability, any business documents required for verification, and staff information when applicable.
All Users
We also collect information that you submit while using the Platform, including your account credentials, any content you upload such as images or service descriptions, communications you send through the Platform, and any support requests you submit to our team.
2.2 Information Collected Automatically
We automatically collect:
When you use the Platform, we automatically pick up a few technical details to help things run smoothly for you. This includes your IP address, basic device and browser information, your operating system, the pages you visit, the actions you take, session identifiers, cookies and similar tracking tools, log files, and your approximate location based on your IP address. We use this information to keep the Platform secure, make sure everything works the way it should, and continue improving your overall experience.
2.3 Payment Information
BookApp365 does not store full payment card numbers.
All payments are processed securely by our Payment Processor (Stripe, Inc).
We may receive limited payment‑related details from our payment processor, such as the payment status, transaction IDs, payout confirmations, the last four digits of the card used, and the card type. We use this information to confirm payments, support Vendors with their payouts, and help resolve any billing‑related questions.
2.4 Sensitive Information
We do not intentionally collect:
We do not intentionally collect sensitive personal information such as government‑issued identification numbers, Social Security Numbers, biometric data, or health information. If any of this information is ever required for verification or compliance purposes, we will clearly explain why it is needed and how it will be protected before you choose to provide it.
Unless required for Vendor verification (optional and disclosed at the time of collection).
3. How We Use Your Information
We use personal information to:
3.1 Provide and Operate the Platform
We use this information to help the Platform work the way you expect it to. This includes processing your bookings, supporting communication between Vendors and Clients, managing your account, and handling payments and payouts securely through our payment partners. Everything we collect is used to deliver the services you choose to use and to keep your experience reliable and seamless.
3.2 Improve and Develop the Platform
We also use information to understand how people use the Platform so we can keep making it better. This includes looking at overall usage patterns, improving and enhancing features, fixing issues or bugs that come up, and personalizing your experience so the Platform feels smoother and more helpful each time you use it.
3.3 Communicate With You
We use your information to stay connected with you in helpful and timely ways. This includes sending booking confirmations, reminders, and important account alerts, responding to any support requests you submit, and—only if you choose to opt in—sharing occasional marketing messages about updates or features we think you may find useful.
3.4 Ensure Safety and Compliance
We also use certain information to help keep the Platform safe and trustworthy for everyone. This includes using data to detect and prevent fraud, ensure that our Terms of Service are being followed, and comply with any legal or regulatory obligations that apply to us. These steps help protect both our users and the integrity of the Platform.
3.5 Vendor Operations
For Vendors, we may use information to:
For Vendors, we use certain information to support your business on the Platform. This includes verifying your business identity when needed, enabling secure payouts through our payment partners, displaying your business information publicly so Clients can discover and book your services, and providing basic analytics to help you understand how your business is performing.
4. How We Share Information
We only share your information when it’s necessary to support the services you choose to use. This includes sharing your details with Vendors when you book an appointment, trusted service providers who help us operate the Platform (such as payment processors, hosting partners, and communication tools), and when required to comply with legal obligations or protect the safety and integrity of the Platform. We never sell your personal information, and we limit sharing to what is needed to keep your experience smooth, secure, and reliable.
4.1 Sharing With Vendors (for Clients)
When you book a service, the Vendor receives:
When you book or communicate through the Platform, we share only the information a Vendor needs to provide their service. This includes your name, contact details, booking information, any messages you send, and any preferences or notes you choose to include. Vendors use this information solely to manage your appointment and deliver the service you requested.
4.2 Sharing With Clients (for Vendors)
Clients may see:
For Vendors, we may share or display certain business details publicly so Clients can learn about your services. This includes your business name, service descriptions, pricing, availability, and any public profile information you choose to provide. This information helps Clients understand what you offer and make informed booking decisions.
4.3 Service Providers
We share information with trusted third parties who help us operate the Platform, including:
We work with trusted third‑party service providers who help us operate and improve the Platform. This may include payment processors, email and SMS delivery providers, hosting partners, analytics tools, customer support platforms, and security or fraud‑prevention services. These partners only receive the information needed to perform their specific functions, and they are required to protect it and use it solely for the purposes we outline.
All service providers are contractually required to protect your data.
4.4 Legal Requirements
We may disclose information if required by:
We may share information when we believe it’s necessary to follow the law, respond to a valid court order, or comply with a government request. We may also disclose information when needed to protect the rights, safety, or property of our users, our Vendors, or the Platform itself. We limit these disclosures to what is legally required or essential for protection.
4.5 Business Transfers
If BookApp365 is involved in a merger, acquisition, or asset sale, your information may be transferred.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
We use cookies and similar technologies to make the Platform work the way you expect it to. These tools help keep you logged in, remember your preferences, analyze how the Platform is being used, improve overall performance, and support important security features. They allow us to create a smoother, more reliable experience each time you visit.
You may disable cookies in your browser, but some features may not work properly.
6. Data Retention
We retain personal information as long as necessary to:
We retain your information only for as long as it’s needed to provide the Services, maintain essential account functionality, comply with our legal obligations, resolve disputes, and enforce our agreements. Once the information is no longer required for these purposes, we securely delete it or anonymize it so it can no longer be linked back to you.
You may request deletion of your account at any time.
7. Data Security
We use administrative, technical, and physical safeguards to protect personal information, including:
We take data security seriously and use a combination of technical and organizational measures to protect your information. This includes encrypting data in transit using HTTPS, hosting the Platform in secure and reputable environments, applying strict access controls to limit who can view or handle personal information, and conducting security reviews of the Vendors and service providers we work with to ensure they meet our standards and handle your information responsibly.
However, no system is 100% secure.
8. International Data Transfers
If you access the Platform from outside the United States, your information may be transferred to and processed in the U.S.
We use reasonable safeguards for international transfers.
9. Your Rights
Depending on your location, you may have rights to:
U.S. Privacy Rights (General U.S. Residents)
If you are located in the United States, you may have certain rights regarding the personal information we hold about you. These may include the ability to access your information, request corrections to inaccurate data, ask for deletion in certain circumstances, restrict or object to certain types of processing, opt out of marketing communications, and request a copy of your information in a portable format. We will honor these rights in accordance with applicable U.S. privacy laws and will guide you through the process when you submit a request.
GDPR Privacy Rights (Residents of the European Union, United Kingdom, and EEA)
If you are located in the EU, UK, or EEA, you have additional rights under the General Data Protection Regulation (GDPR). These include the right to access your data, correct inaccurate or incomplete information, request deletion (“right to be forgotten”), restrict or object to certain processing activities, request data portability, and withdraw consent at any time when processing is based on consent. You also have the right to lodge a complaint with your local data protection authority. We process personal data under GDPR‑recognized legal bases, such as consent, contract performance, legitimate interests, and legal obligations.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, use, disclose, or share; the right to request deletion of your information; the right to correct inaccurate information; the right to opt out of the sale or sharing of personal information (we do not sell personal information); the right to limit the use of sensitive personal information; and the right to be free from discrimination for exercising your privacy rights. You may also authorize an agent to submit requests on your behalf, subject to verification requirements.
Requests can be made at: support@bookapp365.com
10. Children’s Privacy
BookApp365 is not intended for individuals under 18. We do not knowingly collect information from minors.
11. Data Breach Notification
If a data breach occurs that affects your personal information, we will notify you as required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions or requests, contact:
https://www.bookapp365.com
BookApp365 is a wholly owned subsidiary of EaglesNest Services LLC